Refund policy

Due to the perishable nature of our product we do not accept returns or refunds after your order has been placed or shipped.  We always take extreme measures to ensure your package is handled with the utmost attention and care.  If you have an issue with an order that requires our attention please reach out to info@phatcookies.ca 

Damages and issues

• Please inspect your order upon reception and contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

• All online orders are final and non-refundable.
• We cannot accept returns on gift cards.
  
  

Exchanges

• Due to the perishable nature of our product, exchanges will not be offered once an order has been placed.
  
  

Refunds

• We are not to be held responsible for theft or damage to packages left outdoors resulting from a delivery where no one is able to receive the package.
• We are not to be held responsible for product that has been affected by temperature during the delivery process.
• We are not to be held responsible if a package cannot be delivered or is delayed in delivery due to an order placed with incomplete or incorrect shipping information. 
• Refunds may not be given for shipping delays caused by inclement weather, package refusal, and/or incomplete or incorrect delivery address.
• We do not accept cancellation or returns due to the taste of the product as taste is a subjective issue and matter of choice.