Frequently Asked Questions
Why is it called PHAT Cookies?
Our cookies are PHAT a.k.a Pretty Hot and Tasty and are very oversized cookies.
What is the best way to enjoy a PHAT Cookie?
All of our cookies taste great at room temperature but if your going for that warm and gooey cookie experience we recommend warming in the oven at 350F for 3 to 5 minutes or in the microwave for 20 to 30 seconds.
How long will the PHAT Cookies last?
The cookies have a shelf life between 10 to 14 days. If you won’t be eating them within their prime window please make sure to freeze them.
Can you freeze the PHAT Cookies?
100%, yes! We recommend to, especially if you won't be able to enjoy them in that 10 to 14 day window. When you're ready to enjoy, simply pull it out and let it come to room temp, then microwave for 20 to 30 seconds or warm in the oven at 350F for 3-5 minutes.
What is a Cookie Flight?
A Cookie Flight is a collection of 4 different cookies sold in both the Core and Lux collection. The cookies selected for each Cookie Flight is designed to give you the very best elevated PHAT Cookie experience.
Does PHAT Cookies contain nuts?
Some of our cookies do contains peanuts as well as other tree nuts. Since all cookies are made in the same facility, if you have a peanut/ tree nut allergy we recommend to not consume our cookies because there can be traces of nuts.
How are PHAT Cookies packaged?
Each cookie is individually wrapped and heat sealed to keep them as fresh as possible. Then we pack them up with shredded paper for cushioning and send them in a indestructo mailer for the best shipping protection.
Do we make Gluten-Free or Vegan Cookies?
At the moment we do not carry any GF or Vegan options. But keep a look out, we may have a few flavours coming soon!
When will I receive my order?
All orders should arrive within 1 to 5 business days (on average 2 days) depending on your location and the service you choose at checkout. Cookie orders must be placed by Sunday 8pm EST to guarantee shipment of your order between Monday and Wednesday the latest. We always bake our cookies to order to ensure you receive the freshest quality on arrival. Read more about how we ship on our Shipping Policy Page.
How fat is a PHAT Cookie?
All of our gourmet cookies are very oversized, around 3x the size of a regular cookie and can easily be shared between 2 people, saved for later or enjoyed all to yourself.
Why are some of the cookies sold out?
All of our artisan cookies are made by hand in small batches. We have a limited supply each week which generally sells out quickly. To ensure you get exactly what you want please try to get your order in as early as possible before the cut off timeline. New cookie quantities will upload on Monday every week.
Do you ship to the US?
At this time we are only shipping throughout Canada but we are planning on opening up to the US market very soon.